Laundry Pickup and Delivery:
What days of the week do you do pickup/delivery?
We offer laundry pickup and delivery services Monday - Friday, from 8:00 AM to 5:00 PM.
What does recurring service mean?
If you want your laundry picked up weekly or every-other week, you can sign up for recurring service which saves you 30 cents a pound.
Do you do dry cleaning?
Yes, we will pick up and deliver your dry cleaning. When placing your order please choose the dry cleaning option if you would like any of your items dry cleaned. There is a 3-5 day turnaround time for dry cleaning.
Is it difficult to sign up?
It's as simple as ordering food on-line. Just click on Schedule a pickup and the prompts will tell you what to do. It's very user friendly, however if you have any trouble, call us at 866-528-6224.
What happens if I can't be home when you come to pickup or deliver?
Do I have a choice of detergent?
We wash your clothes with Tide Scented, fabric softener, and bleach as needed. You can choose a free and clear option if you prefer.
What happens if I am going on vacation and don't want a pickup one week?
You can go into your account online and suspend your pickups until you return from vacation.
Is there a contract to sign?
There is no contract. As long as you are happy with the service, we know you will stay with us. Our goal is to please you!
What happens if I miss my pickup?
What Happens If BTM Laundry Loses or Damages One of My Items?
While BTM Laundry strives for a perfect laundry experience, we understand that on rare occasions, items may be damaged or go missing. We have a clear policy in place, guided by industry standards, to address these instances and work towards a resolution.
Reporting a Missing or Damaged Item
We encourage you to inspect your laundry immediately upon delivery. For us to effectively address the issue, any concerns regarding missing or damaged items must be reported within 72 hours of delivery.
The sooner you notify us, the quicker we can investigate and work to resolve the situation.
Assessment and Resolution
In the rare event that an item is damaged or missing, we will work with you to make things right:
Damaged Items: We will first attempt to determine if the item can be repaired or restored to good condition. If an item cannot be satisfactorily repaired, or in the case of a missing item, we will reimburse you for its value, subject to the limits outlined below.
Investigation: All reports will be investigated by BTM Laundry Customer Service and our local facility partners, which may take up to five business days.
Our Liability and Reimbursement Policy
Our liability is defined by our terms and conditions, which limit the maximum reimbursement:
Per Item Value: Reimbursement is based on the used-value of the item (up to a maximum of 60% of the retail purchase price), with a cap of $25 per item.
Per Order Cap: Our total liability for any single order (missing or damaged items combined) is limited to $150.
Reimbursement Method: Any approved reimbursement will be issued as BTM Laundry credits applied to future purchases.
Laundromat
What are your hours?
Our Linden location is open Mon - Thurs: 6:00 am - 12:00 AM (Last Wash 11:00 pm) | Fri - Sun: 6:00 AM - 10:00 PM (Last Wash 9:00 pm)
Our Princeton location is open 24/7.
Our Hillsborough location is open 7:00 am - 10:00 pm daily
Do you have large machines?
Our Linden location has Dexter Washers 20/lb. - 80/lb. machines.at a cost between $4.00 - $16.00 and Dexter Dryers 30/lb which is free with wash.
Our Princeton Location has Dexter Washers 20 - 60/lb at a cost of $4.00 - $9.25 and 30 lb Dexter Dryers at a cost of .25 for every five minutes.
Our Hillsborough location as 20 - 80/lb Dexter Washer at a cost of $3.98 - $11.98 and 30 lb Dexter Dryers at a cost of .30 for every 7 minutes
Are you attended?
Our Linden and Hillsborough locations are fully attended.
Our Princeton location is attended: M-F 8:00 AM - 4:00 PM | Sat. - Sun. 9:00 AM - 8:00 PM
Are you a coin or credit card laundromat?
All of our locations are laundry card operated. You can use credit cards or cash.
What Happens If BTM Laundry Loses or Damages One of My Items?
While BTM Laundry strives for a perfect laundry experience, we understand that on rare occasions, items may be damaged or go missing. We have a clear policy in place, guided by industry standards, to address these instances and work towards a resolution.
Reporting a Missing or Damaged Item
We encourage you to inspect your laundry immediately upon delivery. For us to effectively address the issue, any concerns regarding missing or damaged items must be reported within 72 hours of delivery.
The sooner you notify us, the quicker we can investigate and work to resolve the situation.
Assessment and Resolution
In the rare event that an item is damaged or missing, we will work with you to make things right:
Damaged Items: We will first attempt to determine if the item can be repaired or restored to good condition. If an item cannot be satisfactorily repaired, or in the case of a missing item, we will reimburse you for its value, subject to the limits outlined below.
Investigation: All reports will be investigated by BTM Laundry Customer Service and our local facility partners, which may take up to five business days.
Our Liability and Reimbursement Policy
Our liability is defined by our terms and conditions, which limit the maximum reimbursement:
Per Item Value: Reimbursement is based on the used-value of the item (up to a maximum of 60% of the retail purchase price), with a cap of $25 per item.
Per Order Cap: Our total liability for any single order (missing or damaged items combined) is limited to $150.
Reimbursement Method: Any approved reimbursement will be issued as BTM Laundry credits applied to future purchases.
In Store Wash & Fold
What are your wash and fold hours?
You can leave your laundry at our Linden location any time between 6:00 AM and 10:00 PM. Your clothes will be ready for pick up in 24 hours. Same day turnaround is available.
At our Princeton location, you can leave your laundry any time between 8:00 am - 8:00 pm (M-F) | | 9:00 am - 9 pm (Sat & Sun). Your clothes will be ready for pick up in 24 hours. Same day turnaround is available.
At our Hillsborough location, you can leave your laundry any time between 7:00 AM and 9:00 PM (M-S). Your clothes will be ready for pick up in 24 hours. Same-day turnaround is available.
What products do you use when you wash my clothes?
We use Tide Scented, fabric softener, and bleach as needed. We also offer a Free & Clear option for people with sensitive skin and allergies.
Do you wash my clothes with other clothes?
No, never. We always keep our clients clothes separate from one another.
What is the turnaround time for wash & fold?
Your clean clothes will be ready for pick up the next day. Same day turnaround is available, just ask!
What Happens If BTM Laundry Loses or Damages One of My Items?
While BTM Laundry strives for a perfect laundry experience, we understand that on rare occasions, items may be damaged or go missing. We have a clear policy in place, guided by industry standards, to address these instances and work towards a resolution.
Reporting a Missing or Damaged Item
We encourage you to inspect your laundry immediately upon delivery. For us to effectively address the issue, any concerns regarding missing or damaged items must be reported within 72 hours of delivery.
The sooner you notify us, the quicker we can investigate and work to resolve the situation.
Assessment and Resolution
In the rare event that an item is damaged or missing, we will work with you to make things right:
Damaged Items: We will first attempt to determine if the item can be repaired or restored to good condition. If an item cannot be satisfactorily repaired, or in the case of a missing item, we will reimburse you for its value, subject to the limits outlined below.
Investigation: All reports will be investigated by BTM Laundry Customer Service and our local facility partners, which may take up to five business days.
Our Liability and Reimbursement Policy
Our liability is defined by our terms and conditions, which limit the maximum reimbursement:
Per Item Value: Reimbursement is based on the used-value of the item (up to a maximum of 60% of the retail purchase price), with a cap of $25 per item.
Per Order Cap: Our total liability for any single order (missing or damaged items combined) is limited to $150.
Reimbursement Method: Any approved reimbursement will be issued as BTM Laundry credits applied to future purchases.
Order Pick Up and Retention Policy
How long will you hold my finished Wash & Fold or Pick Up/Delivery order?
We will hold finished orders for a maximum of 30 calendar days from the date the order is completed and ready for pick up or delivery.
What happens if I can't pick up my clothes within the 30-day window?
We strongly encourage all customers to retrieve their items promptly. If an order remains unclaimed after the 30-day retention period, the clothes will be considered abandoned.
What will you do with my clothes after 30 days?
Any clothing remaining unclaimed after the 30-day period will be donated to a local charitable organization
What if there is an issue with my credit card or payment? Does the 30-day clock still run?
Yes, the 30-day retention period begins once the clothes are finished and ready, regardless of any outstanding payment issues. While we will make reasonable attempts to resolve billing problems with you, we cannot hold clothes indefinitely.
If I resolve my payment issue (e.g., a declined card) on day 35, can I still get my clothes?
Unfortunately, no. If the payment issue is resolved after the 30-day limit has passed, and the clothes have already been donated, we cannot retrieve them. Resolving payment is a necessary step to claim your clothes, but it must be completed within the original 30-day window to prevent donation.
If my payment is declined, will you hold the clothes longer while I fix it?
We understand that errors occur. We will contact you immediately regarding any payment failures. However, the 30-day limit remains in effect from the completion date. Please resolve any payment issues promptly to ensure you can claim your order before the retention period expires.